 Central
helpdesk
Maintenance and facilities management are essential business
support functions. But they don't always receive the right attention. Systems
and processes evolve to meet short-term objectives rather than supporting
medium and long-term business development . Operations are often fragmented
with minimal control. This results in unnecessary costs, poor value for money
and low service levels.
Channelling your maintenance and facilities management
activities through a single, independent and informed point of contact can make
all the difference. Using our central helpdesk results in an increased transparency
of process and costs plus a decreased process complexity.
Managing your facilities management through our central helpdesk results in
improved:
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service provider performance
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asset management
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warranty management
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preventative maintenance scheduling and monitoring
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reactive maintenance responses
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statutory compliance
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availability of relevant management information
and a reduction in:
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expenditure on unnecessary call-outs and spend
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the time key staff spend on facilities management
The services:
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Call handling
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Call request validation and complaint logging
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Work prioritisation and scheduling
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Work order issuing
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Proactive daily job status controls
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Contractor monitoring and management
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Invoice verification
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Consolidated invoicing
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Monitoring of key performance indicators and service level agreements
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Bespoke cost and activity reporting
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Being independent allows us to work with your current suppliers, or find new
alternatives
Contact us for
more information on our helpdesk offering
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